• Why do I need Rodopi Voice Server (RVS) at all?
  

• Is Rodopi Voice Server a voice mail (VM) system, Interactive Voice Response System (IVR) or Computer Telephony (CT) system?
  

• Can Rodopi Voice Server replace my voice mail system?
  

• Where do I plug RVS in?
  

• Does RVS require setup and programming?
  

• Can I buy RVS as software only and install it on my own server?
  

• What OS is RVS running on?
  

• Can I run my own services on RVS?
  

• Will RVS scale beyond 24 ports?
  

• Is RVS IP telephony enabled?
  

• How does my service department retrieve voice messages?
  

• Can I integrate my existing VM system with Rodopi customer care system.
  

• We just purchased expensive VM system. How do we justify the expense for another one?

Q. Why do I need Rodopi Voice Server (RVS) at all?
A. To improve customer satisfaction and retain your customers. To keep precise track record of all your support activity in Rodopi™ database. You may think of RVS as of extra "employees" who will fill in when you need them. Those employees will "talk" to your customers and will append all records to your Rodopi customer care database. They will work 24 hours a day and will cost you less than $1,000 per employee life time.
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Q. Is Rodopi Voice Server a voice mail (VM) system, Interactive Voice Response System (IVR) or Computer Telephony (CT) system?
A. Rodopi™ is a specialized system, which has elements of all three VM, IVR and CT as well as elements of so called Unified Messaging (UM).
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Q. Can Rodopi Voice Server replace my voice mail system?
A. Yes, if it is used for service calls only. RVS will not replace a general VM system used for sales and other purposes than support.
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Q. Where do I plug RVS in?
A. You’d typically connect RVS to extension lines of your PBX, but it can be connected to any regular phone lines.
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Q. Does RVS require setup and programming?
A. No it is ready to go out of the box. What you need to setup is your PBX and your Rodopi software in order to reflect your working hours, your services department structure and your policies.
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Q. Can I buy RVS as software only and install it on my own server?
A. No. RVS is being sold as "turn key" solution only.
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Q. What OS is RVS running on?
A. Windows™ NT by Microsoft.
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Q. Can I run my own services on RVS?
A. Possible but not recommended.
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Q. Will RVS scale beyond 24 ports?
A. Yes. Please call for a quote.
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Q. Is RVS IP telephony enabled?
A. Yes. It is compatible with any standard IP telephony gateway. Integration with so called "soft PBX for IP telephony" will be available as a free upgrade in the future.
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Q. How does my service department retrieve voice messages?
A. Everyone within your organization, who is given access rights, will be able to access the "voice" tickets from his/her computer using a regular web browser. The messages can by send by e-mail as well as "voice" attachments.
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Q. Can I integrate my existing VM system with Rodopi customer care system?
A. No. Such interface does not exist, due to lack of standards.
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