VOICE MESSAGING SERVER  -   THE PROBLEM

Solving problems. This is what Rodopi™ is all about.

That’s why we’d like to identify the problems, before we offer a solution.

1. The voice traffic is stochastic with the peak demand exceeding the average about 3:1 ratio. In other words if a company needs 5 customer support representatives to cover the average voice traffic it will need 15 reps for complete customer satisfaction in peak hours.

2. Just ignoring the customer and let them wait on hold forever is NOT an option in a competitive business environment.

3. Using regular voice mail system will not resolve the problem, because of lack of integration with your main customer database and customer care system – Rodopi™.

4. Without integration the management will never know how well the voice mail messages are being processed.

5. The management will not be able to respond to customer’s claims that they left many voice mail messages and no one responded. In many cases such accusations are accompanied with a threat of lawsuit.

6. In order to use 2 systems for customer care - Rodopi for general care and third party Voice Mail system for voice calls only, will lead to confusion among the service personnel. The company will need two sets of rules and procedures. Typical service department has hard time following just one set of rules and procedures. Adding one more will be impractical.