Rodopi Professional Services
Rodopi is a software applications company.
Our focus is to provide and support innovative e-business
applications that can be customised to meet the individual
needs of your business.
Working together to ensure
that the service element of
the delivery cycle is seamless, Rodopi Professional Services
(MPS) strives to ensure the
successful education,delivery
and support of the Rodopi solution to our customers,while
also maintaining and enhancing the
skills of our partners.
To achieve your specific technology
and infrastructure needs, you may
choose to train your own project
teams or to work with one of
our many Alliance Partners.
Whichever method you select,
once you have chosen to put Rodopi at the heart of your
e-business,you and your partner
can rely on the support of Rodopi Professional Services.
Services for you, your project team and your partner
Despite the generic nature of the Rodopi application suite,each and every Rodopi
project
has a set of unique goals and requirements.From
initial project definition to deliverables,project
controls to resource management and education to
technical support,Rodopi provides,monitors and
audits these Professional Services in support
of you,your project team and your partner.
To this end,Rodopi Professional Services
comprises four key elements:
Consulting Services:
Encapsulating the implementation approach, delivery map, project team structures and quality audits. Together with you and your partner, we aim to support the implementation process through proven methodologies, project management, documentation, and ongoing audits.
Client Management:
Your constant contact within Rodopi. Your Professional Services Client Manager is charged with ensuring a total understanding of your business needs and project fundamentals. This unique service ensures that
Rodopi is responsive and consistent – meeting your expectations through our knowledge and our relationship with you.
Education Services:
Rodopi Education Services develops Rodopi software-specific training and delivers it to customers, partners, and staff alike. It is a key feature of the company’s suite of professional services and underpins the growth of the
Rodopi user community.
Product Support Services:
Rodopi Product Support offers three service level options, each of which has been created to meet the varying technical support needs of our customers. Product Support Services offers a minimum service level to include: skilled and responsive assistance during normal business hours, enhanced commitment to resolving severe problems, free minor releases, and revisions for any supported and licensed
Rodopi product that you have purchased.
Ensuring quality at every level
Since Rodopi was formed in 1997, we have continually evaluated the processes and procedures employed in support of the implementation process. This never stops.
Rodopi Professional Services provides mandatory Quality Audits at key phases of the implementation and Project Assistance when requested by you or your implementation Partner.
Copyright ©
1998-2001, Rodopi Billing Software
4660 La Jolla Village Dr. Suite 880, San Diego, CA 92122
Sales: 877 - 4-RODOPI, (877-476-3674), (858) 558-8522
sales@rodopi.com
Support: (858) 410-6994, support@rodopi.com
