Hi Ken,
The purpose of this mail is just to thank you, after your intervention we were able to find where our problem was and solve it.

Walter Pecorari
GlarNet Communications

July 16, 2001

Dear Jag,
I have finished the entire upgrades to 5.2 so I am very pleased. I appreciate your hard work today. Many thanks.

Sam Saunders
1bigred.com

June 26, 2001

Hello, We currently use rodopi for our billing needs and it serves them very well. We have recently been aquired along with 7 other ISPs and there is interest in migrating the other 6 to rodopi as they all seem to love our billing system.

Regards,
Mark Round
Iosphere Internet Inc.

January 26, 2001

I want to take a minute and praise Rodopi Support. I posted yesterday with a problem we were having with our Rodopi server. A gentleman by the name of A.J. called me not once but three times today. He spent several hours on the phone helping us resolve our problem. He was extremely friendly and very well versed in Rodopi as well as SQL. It is great to see Rodopi Support is there when you need them. Thanks A.J.!

Al Miller
Cove Net
Roaring Spring, PA

January 18, 2001

If you attend Jason's [technical training] class on Rodopi he covers very well all of the security holes, as well as fixes. I used his recommendations on directory security, and seems to have worked fine. I would highly recommend this course to everyone!!!

Thomas Brackett
Sr. Systems Engineer
iDigi Communications, LLC

December 28, 2000

The domain registration service through Names4ever kicks ass! We totally love it. That feature alone literally paid for Rodopi in the first week of use.

The Knowledge Base module is fantastic. We customized the html pages for the KB and linked it into our support site. Check it out at: http://support.acmeinternet.com/kb

The Rodopi Knowledge Base module has become an integral part of the support we provide to our customers. One of the features we use the most is sending a customer a link directly to a particular article in the KB. That saves a lot of time when answering support email and gets the customer used to checking the KB for solutions to their problems.

So overall, the domain registrations and KB totally make running Rodopi very worthwhile for us.

Best regards,

Julie Silverman, MCSE, MCP+Internet
Microsoft Certified Systems Engineer, Network Geek
ACME Internet

November 30, 2000

After spending some time playing with the new event types in V5.1, I have to say that there is some really cool stuff here.

In particular, I just went through automating some provisioning using the new Remote SQL Script event type, and it worked like a charm. This is pretty neat...it lets you execute a SQL Script when any event fires, complete with replaceable parameters, on any SQL Server in your environment.

Regards,
Eric Longman
Atl-Connect Internet Services

November 16, 2000

We got the intergration to work. We think by setting up the test platform web interface that the services packs we finally applied correctly to the MISP verion of our RODOPI. Plus using the ti-rodopi.exe that went with RODOPI's SP2 for version 5, we think it finally all came together.

Thanks for all the great support that you had given us.

Deric Pantry
Director of ISP Services
Clariti IP Services Inc

September 19, 2000

Hello. A+Net supplies services to my company Surya Inc. Earlier today I needed a copy of a billing statement that was requested by my company's A/P department. I tried to access this information via your web site but was unable because the passwords I had were out of date. I contacted your billing department by phone in an attempt to get this information but was politely told that the information could not be given because I could not reliably verify that I was the owner of the account.

I just wanted to say THANK YOU for looking out for your users. I realized that anyone posing as myself (or anyone else in my company) could have called to get this information and make changes to the account without authorization. I'm glad that someone is keeping an eye out for us. As for my plight, after rummaging through some other documents I came accross some information that your support person could use and I received the info that I needed.

Thanks again.
Felix Duarte
Surya.com

September 1, 2000

I wish to take a moment to express appreciation to the efforts of Ken Lee.

On Tuesday our daily RODOPI billing process would not run and he worked with us for 2 days extensively to restore backups, test solutions, and then he worked to scour the database for dates that were outside the valid range. RODOPI software should have detected that when one of our users entered July 30 2000 as a date that was invalid and rejected it.

Ken worked diligently to resolve this problem even though he could not have prevented it.

Thank you to Ken, AJ, Eric, and others who helped us to fix this problem and get us back to production.

Jeff Crews
Eastern Oregon Net, Inc.

August 17,2000

I am absolutely astonished.

I contacted Rodopi with a problem by e-mail. There was a very prompt response back with trouble shooting instructions.

When the trouble shooting instructions reached the "tell us it is still in trouble" stage, I sent e-mail to them with that info.

Shortly they replied and said they would check in via PC-Anywhere. They did but the "port" was busy. The port became available and I e-mailed them that.

Shortly they reported back that the problem was a config. issue on my system, and that they had taken care of it.

Total elapsed time, less than 3 hours.

Really good service!!! There have been changes at Rodopi!!!.

Cary Fitch
the-i.net

August 7, 2000

Jason was an indispensable resource during the data migration and RODOPI upgrade. His approach, persistence, immense knowledge of the technologies involved and his “can do” attitude enabled us to work through numerous obstacles and complete the project in a timely manner. I’d hate to even consider how this project might have turned out had he not been involved. The success of this project should have a tremendous impact on the company by enabling us to take advantage of the many new features and improved functionality of RODOPI 5.0.

Congratulations on a job well done!

Best Regards

Robert Zander
Systems Architect
Interliant Inc.

July 19, 2000

I think that RODOPI's offerings are a market leader .... not only because your software is well suited to some of the applications that we are addressing, but also because I have looked at your software quite thoroughly and I think it is excellent. You have done it so well. And in addition I think that the direction taken by Rodopi in terms of the features being added and offered is visionary.

Regards

Errol Pollnow
Brooktech.com

July 10, 2000

Our information system is based around RODOPI, an absolutely incredible software suite that integrates billing, authorizing, subscription plans, customer service, and technical support into a formal system that allows us to collect, store, process, and analyze our critical data. What separates our CBIS from other ISP’s that do not use RODOPI is that it’s totally web enabled, we can authorize/de-authorize, answer billing questions, and monitor the network remotely. The integration of customer service, authorizing, and technical support eliminates duplicating data entry. The software features UASI (automatic account support interface) which incorporates a ticketing and knowledge database which creates reports to monitor data for all of our departments. I have not even touched upon other features such as; RADIUS interface, bank reconciliation, and on-line statement review. It’s a scaleable product running on NT using MS SQL database at our location, but has universal billing interface to accept information from a variety of UNIX and NT servers should we happen to acquire or merge with another ISP in the future our system is compatible. O.K., now I have painted such a glowing picture of our new ISP...

Steve Garrett
Xtremeol.com
Hickory, North Carolina

June 27, 2000

I am writing this email to let you know one of your support personnel went above the call of duty in seeing that we were setup and online with the Rodopi software. It is this kind of company loyalty and dedication that makes Rodopi the best Billing software in the market. I would love to have such a dedicated and helpful person on my staff. He truly convinced me that we made the right choice by going with Rodopi. I look forward to adding each Rodopi update and adding thousands of new customers to our Rodopi based service.

Thank you for your time and energy!

Rick Williams
VP of Operations
Avertel Communications

June 26, 2000

Just wanted to thank you and your team at Rodopi for their patience and unending support. All businesses should operate with the quick responsiveness and patience you have exhibited. Glad to be a customer.

Best Regards,

Peter Dickman
Dedicated Line Sales
Metanet Corporation

June 7, 2000

I also agree, what I've seen of v5, it looks like a pretty decent upgrade. What I'm glad to see, is they listened to their customers about their needs. Things like plain text invoicing, easier/cleaner DNS administration, etc.

Brett Higgins
computersplus.com

May 25, 2000

Yes I was able to download the software and install in with no glitches.

I did run into a problem when I tried to put my registration # in, it wouldn't take.

I called your tech support and they responded immediately and knew the answer and had us fixed - SUPER FAST.

This is a refreshing and reassuring experience, reconfirming to us that we made the right decision to move to RODOPI.

THANK YOU

Jerry Fetty
President
Computer Networking Services, Inc.

April 6, 2000

The new feature we just added for domain registration is very impressive.

Keep up the great work!

Thanks,

George E. LaFavor
President/RNC
and happy staff :)

March 23, 2000

Just a note, we participated in a seminar put on by the DPEC a WBT group out of Ohio just last week. Rodopi seems to be the billing software of choice of all the attendees! Congratulations on your success."

Chris Gould
Executive Director
Macatawa Area Community Network (MacNet)

February 28, 2000

We had a slight problem on New Years Day and were quite surprised when we didn't have to wait hours or until the next business day to get a response from the Rodopi Tech Support Team. Needless to say, the problem was quickly and properly fixed and on January 1, 2000. I couldn't believe that anyone was even working that day. 

When it comes to a billing package Rodopi is the top dog. Since we've begun using Rodopi, our business has become much more efficient and we've found that we save money because Rodopi quickly eliminates the non-paying customers by shutting their account down, thus reducing the bandwidth and lines used by folks who don't pay their bills.

To me, Rodopi is my bookkeeping department!"

Thanks again,
Robert S. Silverman 
President
Lawrence County Internet eXchange 
a Castle-Net Company

January 14, 2000

December 27, 1999

December 17, 1999

"Just wanted to let you know that Rodopi training has drastically changed our minds about the product. We have made amazing strides in just the short time since our folks went to training. AND based on what they learned we have changed our direction to center our business around Rodopi and the way it works."

J. David Lee
Garrett Rural Info Co
McHenry, MD

November 23, 1999

"Our company has been using Rodopi Software for our Internet billing and control for over a year and we highly recommend the customer care and activation system."

"The administration of Rodopi is simple and easy. I simply do not know how we got along without it in the past."