• hourly basis?

• Do I need to change my ISP setup in order to participate?

• Do I still need to provide Mail and News services, for my clients using POP-Depot?

• Do I need to install a new version of RODOPI Software?

• Do I need some kind of registration with Rodopi Club to start roaming?

• How will other participants in the club know my dial-in phone numbers?

• How will my customers know of other members' dial-in numbers?

• How do I update/edit information connected with Roaming. For example, dial-in numbers and IP addresses?

• If a POP is not working, how will I contact the provider ISP to tell them it is not working?

• What happens in flat-rate roaming if a customer dials into several POPs in a given month?

• I am interested in selling POPs, but I am not interested in buying any. Is that a problem?

• How much do I need to spend to get in?

• How do I get compensated for my expense?

• Can I charge my customers for roaming?

• Can my ISP join the Roaming Club as a seller only of our dial-in services?

• We are still in a process of implementing Rodopi software and we do not feel very comfortable with the product yet. Wouldn't Rodopi Roaming add to this discomfort?

• Can I join Rodopi Club as a seller providing metered roaming services only, not unlimited flat fee service.

• I'm using POP Depot, but some of the POPs listed are not active, others have frequent busy signals. Who takes care of the quality of the service?

• I want to buy services from POP Depot, but I want to use only selected vendors not all of them. Can I do this?

• I see that MegaPOP network is included in Rodopi Club, at higher price. If I pay more, can I charge my customers more for this particular network only and charge them less for services by other vendors of the Club.

• Can I be a virtual ISP using POP Depot?

• We have multiple Rodopi installations ( MISP ). Can we use POP Depot from each one of our MISP.

Q. How do I pay for POP- Depot? Do I pay fees on a monthly or hourly basis?
A. POP-Depot offers two services:

• per hour roaming: charged per hour, $0.70 to buy and $0.60 to sell.

• flat fee roaming: you pay monthly for a single account use of all of another ISP's POPs, not all POPs in POP Depot. $7.00 to buy and $6.00 to sell. MegaPOP services are sold at $8.50/month.

Prices are subject to change. Both options are available with Rodopi 5.0 or newer and this module.

Q. Do I need to change my ISP setup in order to participate ?
A. You need to add a Proxy Radius Server to your operations. Most of the Proxy Radius Servers on the market (both UNIX and NT based) will work with Rodopi Club™ Roaming. Unlike other Roaming services Rodopi Club™ Roaming doesn’t require special proprietary software to be installed.

Q. Do I still need to provide Mail and News services, for my clients using POP-Depot?
A. Yes. POP-Depot provides connectivity only. You still need to provide mail and news services to your clients.

Q. Do I need to install a new version of RODOPI Software?
A. Flat fee roaming is supported by Rodopi 5.0 or newer with this module. Per minute roaming is supported by older versions.

Q. Do I need some kind of registration with Rodopi Club to start roaming?
A. Yes. There is a simple 10 minute setup procedure over the phone. Please call your RODOPI representative at 877 - 4-RODOPI, (877-476-3674), or e-mail support@rodopi.com for someone to call you back.

Q. How will other participants in the club know my dial-in phone numbers?
A. As a part of the setup procedure you will be assigned a personalized web enabled on-line form for you to enter all your dial-in numbers. This form will remain active and available to you for upgrades, updates etc. It is your best interest to reflect ALL your numbers there, since Rodopi Club will be buying services from you. More dial-in numbers listed mean more exposure and more sales for you.

Q. How will my customers know of other members' dial-in numbers?
A. These phone numbers are listed on the "list roaming phones" link on the homepage of your Rodopi 5.x with service pack 1. This will lead you to a search tool similar to: (http://www.rodopi.com/listphones.html) You will need to place short instructions and a link to that list at your home page. The instructions for your customers are pretty simple. They need to select a dial-in number from the list and to use customer@xyz.com as a login name and their regular password as login password. "customer" is the regular login name of your customer, and xyz.com is your domain.
NOTE: For those who use previous versions of Rodopi or Rodopi 5.x without service pack 1, extract this zip file which will supply you with information on how to update your Rodopi.

Q. How do I update/edit information connected with Roaming. For example, dial-in numbers and IP addresses?
A. To update your roaming information, go to the customer support section of Rodopi 4 Rodopi. Choose View/edit plan details > dial-in roaming. Here, you will be able to edit telephone numbers, IP addresses and all information connected with Roaming.

Q. If a POP is not working, how will I contact the provider ISP to tell them it is not working?
A. Use this link: (http://www.rodopi.com/listphones.html) to find out the dial-in number. For every POP there is a button labeled "Details" which gives information about the POP. To see this info you need to authorize yourself as a Rodopi Roaming Club Member (an ISP that has a Roaming Plan).

Q. What happens in flat-rate roaming if a customer dials into several POPs in a given month?
A. Flat-rate roaming is sold for the POPs of a single ISP only. Thus a flat rate roaming customer would only have access to the POPs of one ISP. If the flat rate roaming customer uses several ISPs POPs, they will be charged for the use of each POP separately. (Ex. ISP A, B and C's POPs, they will be charged $7x3=$21). A flat fee roaming customer could use per minute roaming as well, and thus gain access to all POPs.

Q. I am interested in selling POPs, but I am not interested in buying any. Is that a problem?
A. Not at all. You can use POP-Depot, without offering your customers use of any of POP-Depot's POPs. Thus your POPs will become available to other ISPs and if they use them you will receive a check from Rodopi Clearing House.

Q. Can my ISP join the Roaming Club as a seller only of our dial-in services?
A. Yes. You can do this. As far as you do not advertise it to your customers you will be a seller only. You will be getting your monthly check from Rodopi Clearing House. To be a successful seller make sure you list all your dial-in numbers and all cities.

Q. How much do I need to spend to get in?
A. The only expense we see is the purchase of a Radius Proxy Server and the setup fee. Last time we checked, there was a good Proxy Radius Server software for NT on the market for as low as $450. And the setup fee is $200. Your total cost may be as low as $650.

Q. How do I get compensated for my expense?
A. You’ll be getting a great marketing advantage by offering "free internet roaming". This will increase your subscriptions and will reduce the dollar amount you spend per subscription. With flat fee roaming you can also subscribe accounts from any POP in POP-Depot. This has the potential to greatly increase your customer base.

Q. Can I charge my customers for roaming?
A. Yes. You have the option of charging your customers for roaming.

Q. We are still in a process of implementing Rodopi software and we do not feel very comfortable with the product yet. Wouldn't Rodopi Roaming add to this discomfort?
A. Absolutely NOT. At the first level of implementation Rodopi Roaming is totally independent of your Rodopi billing software. It works through a central server Rodopi Clearing House located at a central location. All you need to do is install a Proxy Radius Server at your location.

Q. Can I join Rodopi Club as a seller providing metered roaming services only, not unlimited flat fee service.
A. Yes. You can do that. However, Rodopi Club members can not do the reverse - to offer flat fee services only without offering metered roaming services.

Q. I'm using POP Depot, but some of the POPs listed are not active, others have frequent busy signals. Who takes care of the quality of the service?
A. If you encounter any problems please notify the owner of such POPs to improve the service or take it off from POP Depot. Notify us as well at police@rodopi.com . If the owner does not take care and the problems persist, we will remove such POPs from the network.

Q. I want to buy services from POP Depot, but I want to use only selected vendors not all of them. Can I do this?
A. Yes you can. It is a matter of setting up the plans in your Rodopi. Go to: administration -> service plans -> plan info -> add new plan info In the first section you will see "Plan visible to:" and a list of all available vendors. You may choose "All providers" or select just one or few of them.

Q. I see that MegaPOP network is included in Rodopi Club, at higher price. If I pay more, can I charge my customers more for this particular network only and charge them less for services by other vendors of the Club.
A. Yes you can. It is a matter of setting up the plans in your Rodopi. Go to: administration -> service plans -> plan info -> add new plan info In the first section you will see "Plan visible to:" and a list of all available vendors. This will allow you to create different plans for different providers. If provider XYZ is less expensive than provider ABC, you may create one more expensive plan using XYZ's services and another less expensive plan using ABC's services.

Q. Can I be a virtual ISP using POP Depot?
A. Yes you can. You can offer dial-in services nationwide without having a single POP of your own and without running any servers. Contact your Rodopi representative and ask about Rodopi outsource program.