Privacy Statement

support.baan.com has a firm commitment to privacy and your privacy is important to us. This statement discloses the information practices for support.baan.com web site, including what type of information is collected, how the information is used, and with whom the information is shared.

Summary

In general, you can visit our sites without telling us who you are and without revealing any information about yourself. We make no effort to identify public users of our sites.

However, some sections of our sites are intended to be used only by a particular visitor or group of visitors and to be hidden to others. Before allowing a visitor access to such restricted sections, we authenticate the visitor by asking the visitor to specify a user id and password. We are then able to track usage of restricted sections by such authenticated users; however, currently we do not attempt to analyze what resources a particular authenticated user accesses.

We do not disclose any identifying data to any third party for any purpose.

What information we collect

When you browse through our sites your browser issues HTTP requests for web pages and other resources from our web servers. We collect certain information contained in the HTTP requests, including:

browser type
character set

In general, we do not require users to identify themselves and we do not log the specific identity of visitors. However, to gain access to restricted sections of our sites a visitor is required to provide user id and password information.

How we use cookies

We may use cookies to identify sessions when visitors are browsing our sites. By using anonymous session cookies we are able to keep users separate from each other and to distinguish separate connections to our web servers. This allows us to analyze trends and statistics about flow of traffic and visitor activities on our sites. A session cookie contains a unique value that identifies a particular session, but contains no personal identifying values or information.

We may use a cookie to detect if a visitor has visited our sites before, and if so, to help us better publish content that visitors need and want. Such a cookie contains no personal identifying values or information. If accepted by the visitor, the cookie will be stored on the visitor's computer.

Some sections of our sites are intended to be used only by a particular visitor or group of visitors and to be hidden to others. Before allowing a visitor access to such restricted sections, we authenticate the visitor by asking the visitor to specify a user id and password. If the visitor is successfully authenticated we may use a cookie to avoid further authentication of the visitor during the session. Such a cookie may contain a value relating the visitor to the user id specified, and even though we are able then to track usage of restricted sections by authenticated users, we currently do not attempt to analyze what resources a particular authenticated user accesses. The cookie is automatically deleted when the visitor ends a session by closing the browser and is not stored permanently on the visitor's computer.

Why we collect information and how we use it

We collect the information mentioned above for web site administration purposes, including:

to make sure we deliver the information you request
to make sure we deliver the information you request in an expedient manner
to make sure we deliver the information you request in a format that is usable to you and your browser
to make sure only authenticated users can access restricted sections of our sites
to be able to improve our sites
to make sure other web sites link to our sites in a proper manner
for security purposes

How we share the collected information with others

We do not share or disclose any identifying data to any third party for any purpose.

How you can access information we have collected about you

Since we do not make any effort in identifying you, we do not collect any identifying data.

How long we store the collected information

We store the information we collect indefinitely.

Links to other sites

Our web sites contain links to other web sites. support.baan.com is not responsible for the privacy practices or the content of such web sites.

Security

We carefully protect the quality and integrity of your personal information from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Data is stored in password-controlled servers with limited access.

Contact information

If you have any questions about this privacy statement, the practices of our web sites, or your dealings with our web sites, you can contact us by email at privacy@support.baan.com, or by postal mail at:

Baan Support
attn: Privacy
Horapark 4
6717 LZ Ede
Netherlands